Privacy Policy

Introduction

GrowthSpecialist SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Data Controller Information

The data controller responsible for your personal data is GrowthSpecialist SARL, a company registered in Luxembourg with registration number RCSB759846, located at Avenue de la Gare 73, 3862 Dudelange, Luxembourg.

Data Collection

We collect information that you provide directly to us and information that is automatically collected when you visit our website. The data we collect includes:

• Contact information such as name, email address, phone number, and restaurant details when you submit enquiries
• Communication preferences and correspondence history
• Technical information including IP address, browser type, device information, and website usage data
• Cookie data and tracking information as described in our Cookie Policy
• Information about your business needs and requirements during consultations

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and your consent where required:

• To respond to your enquiries and provide our seasonal menu planning services
• To communicate with you about our services and business matters
• To improve our website functionality and user experience
• To analyse website usage and optimise our content
• To comply with legal obligations and protect our legitimate interests
• For marketing purposes where you have provided consent

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: legitimate interests for providing our services and improving our website, contractual necessity for service delivery, consent for marketing communications and non-essential cookies, and legal obligations for compliance requirements.

Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and providing our services, including analytics providers, email service providers, and cloud hosting services. All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Contact information and enquiry data are typically retained for 3 years after your last interaction with us, unless you request deletion sooner. Website analytics data is retained for 26 months, and marketing data is kept until you withdraw consent or for 2 years of inactivity.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access your personal data and receive a copy
• Right to rectify inaccurate or incomplete information
• Right to erasure (deletion) of your personal data in certain circumstances
• Right to restrict processing in specific situations
• Right to data portability for data you provided with consent
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls and authentication measures, and staff training on data protection principles.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure that such transfers are protected by appropriate safeguards, including adequacy decisions by the European Commission or standard contractual clauses.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or the supervisory authority in your country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Additional Information

For more information about our data processing practices, please refer to our Cookie Policy and Terms of Service. If you have specific questions about how your data is used for marketing purposes, please contact us using the information provided above.